My Patient was Unable to add their Card

Jump to:

• Common Reasons a Patient Can't Add a Card
• What the Patient Sees When a Card Is Invalid
• What the Patient Sees When a Card Could Not Be Verified
  
  

If your practice uses Card Capture Policy Enforcement, patients booking services that require a card on file will be prompted to add a card during the online booking process. Before the card can be added, UnifiedPay verifies the card information. If the card can't be verified, it won't be added. 

Common Reasons a Patient Can't Add a Card

A patient may be unable to add their card for one of the following reasons:

• The card doesn't support authorization requests (common with some prepaid cards).
• There are insufficient available funds to complete the card verification process.
• The card has expired.
• The card is inactive.
• The card has been frozen by the cardholder or issuing bank.

If the patient continues to receive an error after confirming the card information is correct, we recommend that they contact their bank or card issuer for additional assistance.

What the Patient Sees When a Card Is Invalid 

If a patient enters an invalid card number, they'll see the following message: 

 This message indicates the card information entered is invalid and needs to be corrected before the patient can continue. 

What the Patient Sees When a Card Could Not Be Verified

If the card information is valid but the card can't be verified, the patient will see the following message:

This message indicates the card couldn't be verified. See Common Reasons a Patient Can't Add a Card above for possible causes.

If the patient continues to receive this message after confirming the card information is correct, they should contact their bank or card issuer for additional assistance.