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      Card Swiper FAQ

       

      Q: What kind of card reader/swiper does UnifiedPay offer?
      A: UnifiedPay offers the SREDKey v2 card reader, which connects to any PC or Mac via a USB port (or with a USB adapter/hub). While a card reader isn’t required for UnifiedPay, the SREDKey v2 makes it easier to swipe cards instead of manually entering payment details.

       

      We’re working on integrating new terminal options that support chip, EMV, and contactless payments. Stay tuned for updates!

       

       

      Q: How does the SREDKey v2 connect to my computer?
      A: The SREDKey v2 connects via USB. If your computer doesn’t have a USB port, you can use a USB adapter or hub to connect the device.

       

       

      Q: Can I use my previous/existing device from a different credit card processor?
      A: No, third-party card readers are not compatible with UnifiedPay. The only card reader certified for use with UnifiedPay is the SREDKey v2, which must be ordered and configured through UnifiedPay to function properly.

       

       

      Q: Can I use the swiper device on my iPad to accept payments?
      A: Yes, the SREDKey v2 can be used with an iPad if you connect it using a Lightning to USB adapter. To process payments, you’ll need to access Unified Practice through a web browser on your iPad. However, the user experience may feel slightly different on the iPad due to adjustments in its interface, keyboard and overall functionality.

       

       

      Q: When will I be invoiced for swiper-related fees?
      A: Purchase or lease fees for the swiper are invoiced two months behind.

      • Example: If ordered in December, the fee will appear on your February statement, which becomes available by March 5.

      To view your merchant statement, navigate to: Billing > Merchant Track > Reports

       

      Q: How do I order a card reader?
      A: To order the SREDKey v2, you can choose between:

      • Purchase: $223 (plus sales tax and shipping)
      • Lease: $8.99/month with a 12-month agreement (90 days’ notice required for termination)

      The cost will be billed to the bank account on file with your UnifiedPay account.

       

       

      To place an order, send an email payments@unifiedpractice.com with the following details:

      • Attention to:
      • Shipping Address (we do not ship to P.O. boxes):
      • Residential address or Business?:
      • Phone Number:
      • Number of Devices Requested:
      • Purchase or Lease Option: